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Connect & communicate

Email & SMS journeys

Planned communication journeys connected to customer actions and organisational processes.

Discuss your requirementsSee how it works

Connected by design

This service can operate independently or form part of a connected digital environment.

The final solution is shaped around your users, processes, existing systems, information requirements, budget and desired outcomes.

Service overview

What is email & sms journeys?

Digital Optad provides email and SMS campaigns, confirmations, reminders, follow-ups and operational notifications.

Messages can form part of an automated journey initiated by a form, transaction, application status, deadline or other approved event.

Organisational importance

Why might your organisation need it?

Technology creates value when it addresses a genuine organisational requirement—not simply because the technology exists.

01

Customers and staff need timely information at important points in a process.

02

Manual communication is difficult to scale and may produce inconsistent messages.

03

Connected communication reduces uncertainty and helps recipients complete required actions.

Our approach

How the service works

We begin with the organisational need and select the technology only after the requirements have been understood.

  1. 01

    Journey planning

    We identify audiences, triggers, timing, message purpose and required actions.

  2. 02

    Consent and data preparation

    We organise contact data and confirm the applicable consent and unsubscribe requirements.

  3. 03

    Campaign configuration

    We prepare templates, sender settings, automation rules and approved connections.

  4. 04

    Delivery and review

    We monitor available delivery and engagement information and refine future communication.

Connected environment

How it can integrate with your organisation

Integration reduces isolated activities by allowing authorised information and actions to move between suitable systems.

Websites, forms and e-commerce systems

Customer databases and applications

Registration, booking and approval workflows

WhatsApp and staff-notification processes

Possible scope

What the service may include

  • Campaign and journey configuration
  • Branded email templates
  • SMS message preparation
  • Confirmations, reminders and follow-ups
  • Contact-list organisation
  • Available campaign reporting

Expected value

Potential organisational outcomes

  • More timely and consistent communication
  • Improved follow-through on required actions
  • Reduced manual messaging
  • Better visibility into communication activity

Important considerations

  • Pricing depends on message volumes, destinations, providers and delivery requirements.
  • Communication must follow applicable consent, privacy and unsubscribe obligations.

Connected capabilities

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Give visitors meaningful control over non-essential website technologies.

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Start with your requirement

Let us assess how this service could support your organisation.

Explain your users, current systems, workflow and desired outcome. We will help identify an appropriate solution and integration approach.

Discuss your project
DODigitalOptad

Digital Optad is an ICT company that designs, develops, integrates, hosts and supports connected digital environments built around real organisational processes.

contactus@digitaloptad.com+27 73 839 9465
Makhanda, Eastern Cape, South Africa

Digital solutions

Websites & e-commerceApplications & portalsSystems integrationDatabases & dashboardsForms & automationWhatsApp agentsEmail & SMS

Infrastructure & support

Website hostingBusiness emailMaintenance & supportSystem trainingSecurity & performanceConsent managementWebsite accessibility

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    We respect your privacy

    We and our partners (1 IAB-certified partner, 5 additional partners) store and/or access information on your device (e.g. cookies) and process personal data. This may include IP addresses, usage identifiers, browsing behaviour, and device identifiers.

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    • Create profiles to personalise content
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    • Measure advertising performance
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    • Understand audiences through statistics or combinations of data from different sources
    • Develop and improve services
    • Use limited data to select content

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    ▼ Store and/or access information on a device
    Cookies, device or similar online identifiers (e.g. login-based identifiers, randomly assigned identifiers, network based identifiers) together with other information (e.g. browser type and information, language, screen size, supported technologies etc.) can be stored or read on your device to recognise it each time it connects to an app or to a website, for one or several of the purposes presented here.
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    ▼ Use limited data to select advertising
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    💡 A car manufacturer wants to promote its electric vehicles to environmentally conscious users living in the city after office hours. The advertising is presented on a page with related content (such as an article on climate change actions) after 6:30 p.m. to users whose non-precise location suggests that they are in an urban zone.
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    💡 If you read several articles about the best bike accessories to buy, this information could be used to create a profile about your interest in bike accessories. Such a profile may be used or improved later on, on the same or a different website or app to present you with advertising for a particular bike accessory brand. If you also look at a configurator for a vehicle on a luxury car manufacturer website, this information could be combined with your interest in bikes to refine your profile and make an assumption that you are interested in luxury cycling gear.
    💡 An apparel company wishes to promote its new line of high-end baby clothes. It gets in touch with an agency that has a network of clients with high income customers (such as high-end supermarkets) and asks the agency to create profiles of young parents or couples who can be assumed to be wealthy and to have a new child, so that these can later be used to present advertising within partner apps based on those profiles.
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    Legitimate Interest
    ▼ Use profiles to select personalised advertising
    Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.
    💡 An online retailer wants to advertise a limited sale on running shoes. It wants to target advertising to users who previously looked at running shoes on its mobile app. Tracking technologies might be used to recognise that you have previously used the mobile app to consult running shoes, in order to present you with the corresponding advertisement on the app.
    💡 A profile created for personalised advertising in relation to a person having searched for bike accessories on a website can be used to present the relevant advertisement for bike accessories on a mobile app of another organisation.
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    ▼ Create profiles to personalise content
    Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.
    💡 You read several articles on how to build a treehouse on a social media platform. This information might be added to a profile to mark your interest in content related to outdoors as well as do-it-yourself guides (with the objective of allowing the personalisation of content, so that for example you are presented with more blog posts and articles on treehouses and wood cabins in the future).
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    💡 You read articles on vegetarian food on a social media platform and then use the cooking app of an unrelated company. The profile built about you on the social media platform will be used to present you vegetarian recipes on the welcome screen of the cooking app.
    💡 You have viewed three videos about rowing across different websites. An unrelated video sharing platform will recommend five other videos on rowing that may be of interest to you when you use your TV app, based on a profile built about you when you visited those different websites to watch online videos.
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    Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).
    💡 The owner of an online bookstore wants commercial reporting showing the proportion of visitors who consulted and left its site without buying, or consulted and bought the last celebrity autobiography of the month, as well as the average age and the male/female distribution of each category. Data relating to your navigation on its site and to your personal characteristics is then used and combined with other such data to produce these statistics.
    💡 An advertiser wants to better understand the type of audience interacting with its adverts. It calls upon a research institute to compare the characteristics of users who interacted with the ad with typical attributes of users of similar platforms, across different devices. This comparison reveals to the advertiser that its ad audience is mainly accessing the adverts through mobile devices and is likely in the 45-60 age range.
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    ▼ Develop and improve services
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    💡 A technology platform working with a social media provider notices a growth in mobile app users, and sees based on their profiles that many of them are connecting through mobile connections. It uses a new technology to deliver ads that are formatted for mobile devices and that are low-bandwidth, to improve their performance.
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    ▼ Use limited data to select content
    Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).
    💡 A travel magazine has published an article on its website about the new online courses proposed by a language school, to improve travelling experiences abroad. The school’s blog posts are inserted directly at the bottom of the page, and selected on the basis of your non-precise location (for instance, blog posts explaining the course curriculum for different languages than the language of the country you are situated in).
    💡 A sports news mobile app has started a new section of articles covering the most recent football games. Each article includes videos hosted by a separate streaming platform showcasing the highlights of each match. If you fast-forward a video, this information may be used to select a shorter video to play next.
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    💡 An advertising intermediary delivers ads from various advertisers to its network of partnering websites. It notices a large increase in clicks on ads relating to one advertiser, and uses data regarding the source of the clicks to determine that 80% of the clicks come from bots rather than humans.
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    Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.
    💡 Clicking on a link in an article might normally send you to another page or part of the article. To achieve this, 1°) your browser sends a request to a server linked to the website, 2°) the server answers back (“here is the article you asked for”), using technical information automatically included in the request sent by your device, to properly display the information / images that are part of the article you asked for. Technically, such exchange of information is necessary to deliver the content that appears on your screen.
    ▼ Save and communicate privacy choices
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    The choices you make regarding the purposes and entities listed in this notice are saved and made available to those entities in the form of digital signals (such as a string of characters). This is necessary in order to enable both this service and those entities to respect such choices.
    💡 When you visit a website and are offered a choice between consenting to the use of profiles for personalised advertising or not consenting, the choice you make is saved and made available to advertising providers, so that advertising presented to you respects that choice.
    Features
    ▼ Match and combine data from other data sources
    Always active
    Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.
    💡 If you fill out a form on an online service, the operator may combine this information with data previously collected about you by an advertising partner to show you more relevant content.
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    ▼ Link different devices
    Always active
    In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).
    💡 If you log in to a service on both your phone and computer with the same account, the provider can recognise that both devices likely belong to you and show you coordinated content on both devices.
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    ▼ Identify devices based on information transmitted automatically
    Always active
    Your device might be distinguished from other devices based on information it automatically sends when accessing the Internet (for instance, the IP address of your Internet connection or the type of browser you are using) in support of the purposes exposed in this notice.
    💡 Your device can be distinguished from other devices based on information it automatically sends, such as your IP address or browser type, in support of the purposes explained in this notice.
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    Special Features
    ▼ Use precise geolocation data
    With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.
    💡 If you allow an app to use your precise location, an advertiser can show you location-based offers in your immediate vicinity.
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    ▼ Identify devices based on information actively requested
    With your acceptance, certain characteristics specific to your device might be requested and used to distinguish it from other devices (such as the installed fonts or plugins, the resolution of your screen) in support of the purposes explained in this notice.
    💡 Certain characteristics of your device (e.g. installed fonts, screen resolution) can be queried to distinguish it from other devices in support of the purposes explained in this notice.
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    Google Advertising Products GVL #755 IAB TCF
    Privacy Policy ↗
    Consent: Purposes: Store and/or access information on a device, Create profiles for personalised advertising, Use profiles to select personalised advertising
    Legitimate Interest: Purposes: Use limited data to select advertising, Measure advertising performance, Understand audiences through statistics or combinations of data from different sources, Develop and improve services
    Special Purposes: Ensure security, prevent and detect fraud, and fix errors, Deliver and present advertising and content, Save and communicate privacy choices
    Features: Match and combine data from other data sources, Link different devices, Identify devices based on information transmitted automatically
    ⚖️ Legitimate Interest ↗
    🕐 Max. storage duration: 396 days
    💾 Also uses non-cookie storage
    Storage info ↗
    📋 Data: IP addresses, Device characteristics, Device identifiers, Probabilistic identifiers, Authentication-derived identifiers, Browsing and interaction data, User-provided data, Non-precise location data, Users’ profiles, Privacy choices
    Max. storage duration: 548 days
    Legitimate Interest
    Cookie Consent
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    Always active
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    Meta Platforms · US
    Chat widget detected on website
    Purposes: functional
    Privacy Policy ↗
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    Legitimate Interest
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    Cloudflare, Inc. · Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA
    This cookie is required for the basic functionality of the website.
    Purposes: essential
    Legitimate Basis: Art. 6(1)(f) GDPR
    🕐 Max. storage duration: 30 minutes
    Privacy Policy ↗
    Always active
    Google
    Google LLC · Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
    This cookie is used for advertising and tracking purposes.
    Purposes: functional
    Legitimate Basis: Art. 6(1)(a) GDPR
    🕐 Max. storage duration: 6 months
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    🍪 Biscotti CMP stores your consent choice in your browser's local storage (up to 180 days). · 🔑 biscotti_consent (180d)
    Consent ID: v_qbz9rdxs3mmtrmubw3 | 19:27 UTC
    Digital Optad