Social Media Privacy Policy
Social Media Privacy Policy
Effective Date: 24 April 2026
Welcome to the Social Media Privacy Policy of Digital Optad. We are delighted that you are engaging with us across our various social media channels. Building secure, reliable, and integrated digital systems is at the core of what we do, and protecting your personal information is a fundamental part of that commitment. We believe that legal documents should be transparent, easy to understand, and respectful of your rights. Therefore, we have drafted this policy in plain language to clearly explain how your personal information is handled when you visit, interact with, or communicate through our social media profiles.
When you use social media platforms, both the platform providers and our company collect and process certain data about you. This document explains our role, the platform's role, the types of data involved, and the rights you hold under the Protection of Personal Information Act, 2013 (POPIA), the Electronic Communications and Transactions Act, 2002 (ECTA), and the Consumer Protection Act, 2008 (CPA) of the Republic of South Africa.
1. Who is Responsible for Your Data?
Under South African data protection laws, specifically POPIA, the responsibility for protecting your personal information on our social media pages is shared. This concept is often referred to globally as "Joint Controllership" and locally as "Joint Responsible Parties."
1.1. Our Company Details
For the data processing activities that we directly control (such as reading your messages or replying to your comments), the Responsible Party is:
- Company Name: Digital Optad
- Address: 6139 Makhanda, EC, ZA
- Email: contactus@digitaloptad.com
- Phone: +27738399465
- Website: digitaloptad.com
1.2. The Information Officer
In compliance with Section 55 of POPIA, we have appointed and registered an Information Officer with the Information Regulator. Our Information Officer is responsible for ensuring that our company complies with data protection laws and is your primary point of contact for any privacy-related inquiries.
- Information Officer: Vusimani Kubhayi (CEO)
- Contact Email: contactus@digitaloptad.com
1.3. The Social Media Platform Providers
The social media platforms (such as Meta, LinkedIn, Google, etc.) provide the technical infrastructure for our pages. When you visit our profiles, these platforms independently collect data about you, often using cookies and tracking technologies. For these underlying technical processes, the creation of analytics, and the delivery of targeted advertising, the platform provider acts as a Joint Responsible Party alongside us. We have entered into the necessary agreements (often provided by the platforms as standard terms) to govern this shared responsibility.
2. How the Social Media Platforms Process Your Data
When you visit our social media pages, the platform providers process your personal information regardless of whether you are logged into an account or not. We want you to be fully aware of how these platforms operate, as we only have limited influence over their internal data processing mechanisms.
2.1. Page Insights and Analytics
The platforms provide us with aggregated, anonymized statistics known as "Page Insights." These insights help us understand how our audience interacts with our content. The data used to create these insights includes:
- Your interactions with our posts (likes, shares, comments, clicks).
- Demographic data (such as your age bracket, gender, and general location).
- Technical data (such as your device type, operating system, and browser).
- Time and duration of your visit to our profile.
While we only see this data in an aggregated, non-identifiable format, the platform providers process your actual personal information to generate these statistics. We use this aggregated data based on our legitimate business interest (POPIA Section 11(1)(f)) to optimize our digital transformation services, tailor our content, and improve our communication strategies.
2.2. Cookies and Tracking Technologies
Social media platforms heavily rely on cookies, web beacons, and similar tracking technologies. When you access our profiles, the platforms place cookies on your device. These cookies track your browsing behavior across the internet, not just on the social media site. This tracking is used to build comprehensive user profiles. Under Section 69 of POPIA and Section 45 of ECTA, the use of such tracking for direct marketing purposes requires your consent. You provide this consent directly to the social media platforms when you agree to their terms of service and cookie policies upon signing up or visiting their sites.
2.3. Profiling and Personalized Advertising
The platforms use the data collected via cookies and your interactions to create detailed profiles of your interests and preferences. This profiling allows them to show you personalized advertisements both within and outside their networks. If you wish to stop this profiling, you must adjust the privacy and advertising settings directly within your respective social media accounts.
2.4. Cross-Border Data Transfers
Most major social media platforms are headquartered outside of South Africa, primarily in the United States or the European Union. Consequently, your personal information is transferred across borders. Section 72 of POPIA permits cross-border transfers if the recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection. The platforms we use rely on standard contractual clauses and international adequacy decisions to legitimize these transfers. However, please be aware that by using these global platforms, your data may be subject to foreign jurisdictions.
3. How We Process Your Data on Social Media
While the platforms handle the technical infrastructure, Digital Optad directly processes your personal information when you actively engage with us. We are committed to handling this data securely and in accordance with the 8 Conditions for Lawful Processing under POPIA.
3.1. Interactions with Our Content
When you like, share, or comment on our posts, your public profile name, profile picture, and the content of your interaction become visible to us and to other users. We process this information to foster a community, answer public queries, and promote our digital solutions. We do not extract this data to build separate databases unless you explicitly request us to do so.
3.2. Direct Messages and Contact Requests
If you send us a direct message (for example, inquiring about our website hosting, domain registration, or custom software development services), we will process your username, the contents of your message, and any other personal information you choose to share. We use this information exclusively to respond to your inquiry, provide customer support, and, if applicable, initiate a business relationship.
3.3. Competitions, Surveys, and Promotions
Occasionally, we may run competitions or surveys via our social media channels. If you choose to participate, we will collect the information requested in the entry form (such as your name and email address). This data is used solely for the purpose of administering the promotion, notifying winners, or analyzing survey results, and will be deleted once the purpose has been fulfilled, unless legal retention requirements apply.
3.4. User-Generated Content
If you post content on our pages (such as reviews of our systems integration services), we may, with your permission, share or feature this content. We respect your intellectual property and privacy rights and will always seek to credit you appropriately.
4. Legal Bases for Processing Your Data
Under South African law, we must have a valid legal justification to process your personal information. We rely on the following legal bases as outlined in Section 11 of POPIA:
- Consent (Section 11(1)(a)): Where you have explicitly agreed to a specific processing activity, such as participating in a survey or allowing us to feature your user-generated content.
- Contractual Necessity (Section 11(1)(b)): When you contact us via direct message to inquire about our services, we process your data to take steps toward entering into a contract with you, or to fulfill an existing contract.
- Legitimate Interests (Section 11(1)(f)): We process aggregated Page Insights and public interactions to pursue our legitimate business interests in marketing our digital transformation services, understanding our target audience, and improving our online presence. We always balance our interests against your fundamental right to privacy.
- Legal Obligation (Section 11(1)(c)): In certain cases, we may be required to retain communication records to comply with South African tax, corporate, or consumer protection laws.
5. Data Retention and Deletion
We believe in the principle of minimality—we only keep your data for as long as necessary.
5.1. Data Stored by Digital Optad
Any personal information you share with us via direct messages or comments will be retained for as long as it is necessary to resolve your inquiry or fulfill the purpose for which it was collected. If your inquiry leads to a business relationship, the data will be transferred to our secure internal systems and retained in accordance with our general customer data retention policies (typically 90 days after the termination of a contract, unless statutory retention periods apply). If you request the deletion of your comments or messages, we will comply immediately, provided no legal obligations prevent us from doing so.
5.2. Data Stored by the Platforms
We do not have control over the retention periods set by the social media platforms. The platforms store your data according to their own internal policies, which may involve retaining data until you manually delete your account or clear your tracking cookies. For specific details on how long each platform retains your data, please refer to their respective privacy policies linked in Section 7 below.
6. Your Privacy Rights
As a data subject in South Africa, you possess robust rights under POPIA and the Promotion of Access to Information Act (PAIA). We are fully committed to facilitating the exercise of these rights. You have the right to:
- Right to be Notified: You have the right to know that your personal information is being collected, which is the purpose of this comprehensive policy.
- Right of Access: You may request confirmation of whether we hold personal information about you and request a copy of that information.
- Right to Correction: You may request that we update, correct, or complete any inaccurate or outdated personal information we hold about you.
- Right to Deletion (Right to be Forgotten): You may request the deletion or destruction of your personal information if we are no longer authorized to retain it.
- Right to Object: You have the right to object, on reasonable grounds, to the processing of your personal information, particularly where it is processed for direct marketing purposes.
- Right to Data Portability: Where applicable, you may request to receive your data in a structured, commonly used, and machine-readable format.
How to Exercise Your Rights:
To exercise any of your rights regarding the data we control directly, please contact our Information Officer, Vusimani Kubhayi, at contactus@digitaloptad.com. We will respond to your request within the timeframes stipulated by law.
Important Note Regarding Platform Data:
Because we do not have access to the backend databases of the social media platforms, we cannot directly fulfill access or deletion requests for the data they hold about you (such as your detailed tracking profile). To exercise your rights regarding platform-controlled data, you must contact the platform provider directly or use the privacy settings within your social media account.
6.1. Right to Complain to the Information Regulator
If you believe that we have processed your personal information unlawfully or in violation of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa. We would, however, appreciate the opportunity to address your concerns directly first.
Contact Details for the Information Regulator:
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
Complaints Email: complaints.IR@justice.gov.za
General Enquiries: inquiries@inforegulator.org.za
7. Platform-Specific Information
Digital Optad maintains a presence on several social media networks to ensure we can connect with our diverse client base. Below is detailed information regarding each specific platform we use, including links to their privacy policies and opt-out mechanisms.
7.1. Facebook
We operate a Facebook Page to share updates about our IT services, web applications, and digital solutions. Facebook is operated by Meta Platforms Ireland Limited (for users outside the US/Canada) or Meta Platforms Inc. (US).
Joint Controllership: We have entered into a Joint Controller Addendum with Meta, which dictates that Meta is primarily responsible for providing information about the processing of Insights data and for fulfilling data subject rights regarding that data.
Data Processing: Facebook uses cookies to track your behavior across the web to provide targeted advertising and detailed Page Insights.
Privacy Policy: https://www.facebook.com/about/privacy/
Opt-Out / Ad Settings: You can adjust your advertising preferences in your Facebook account settings at https://www.facebook.com/settings?tab=ads.
7.2. Instagram
We use Instagram, a visually focused platform also operated by Meta Platforms, to showcase our design, development, and digital transformation projects.
Joint Controllership: As with Facebook, the processing of Instagram Insights is subject to a joint responsibility agreement with Meta.
Data Processing: Instagram processes your interactions with our visual content, stories, and reels, utilizing this data for algorithmic content delivery and personalized advertising.
Privacy Policy: https://help.instagram.com/519522125107875
Opt-Out / Ad Settings: Privacy settings can be managed directly within the Instagram app under Settings > Privacy.
7.3. LinkedIn
LinkedIn is our primary platform for B2B communication, professional networking, and sharing industry insights regarding systems integration and automation. LinkedIn is operated by LinkedIn Ireland Unlimited Company.
Joint Controllership: We utilize LinkedIn Page Analytics. LinkedIn and Digital Optad are joint responsible parties for the collection of data that generates these analytics. LinkedIn assumes primary responsibility under data protection laws for this processing.
Data Processing: LinkedIn processes your professional profile data, job title, industry, and interactions with our company page to provide us with demographic insights and to serve you professional advertisements.
Privacy Policy: https://www.linkedin.com/legal/privacy-policy
Opt-Out / Ad Settings: You can manage your ad preferences at https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
7.4. WhatsApp (Business)
We utilize WhatsApp Business, operated by Meta Platforms, as a direct communication integration tool to provide fast, secure customer support and service inquiries.
Data Processing: While WhatsApp messages are end-to-end encrypted (meaning we and you are the only ones who can read the content), Meta still processes metadata (such as phone numbers, time of message, and device information). When you contact us via WhatsApp, we process your phone number and message content to assist you.
Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
Opt-Out: You can stop communicating with us on WhatsApp at any time by blocking our business number or deleting the chat.
7.5. TikTok
We use TikTok, operated by ByteDance, to share short-form video content related to technology trends and our digital solutions.
Data Processing: TikTok collects extensive data regarding your viewing habits, interaction with videos, device information, and location data to fuel its recommendation algorithm. We receive aggregated analytics regarding video performance and audience demographics.
Privacy Policy: https://www.tiktok.com/legal/privacy-policy
Opt-Out / Ad Settings: You can manage personalized ads within the TikTok app under Settings and Privacy > Privacy > Ads and Personalization.
7.6. Twitter (X)
We maintain a presence on Twitter (now known as X), operated by X Corp., for real-time updates, industry news, and customer engagement.
Data Processing: X processes your interactions (reposts, likes, replies) and uses cookies to track your interests for targeted advertising. We utilize X Analytics to measure the reach and impact of our broadcasts.
Privacy Policy: https://twitter.com/en/privacy
Opt-Out / Ad Settings: You can adjust your personalization and data settings at https://twitter.com/settings/account/personalization.
7.7. Threads
Threads is a microblogging platform operated by Meta Platforms, closely integrated with Instagram. We use it for text-based conversations and community engagement.
Data Processing: Because Threads is linked to your Instagram account, Meta processes data across both platforms to build a unified profile for analytics and advertising purposes.
Privacy Policy: https://help.instagram.com/515805450454449 (Threads Supplemental Privacy Policy).
Opt-Out: Privacy settings are managed through your linked Instagram account and the Threads app settings.
7.8. YouTube
We use YouTube, a video-sharing platform operated by Google Ireland Limited / Google LLC, to host tutorials, webinars, and showcases of our custom software and web applications.
Data Processing: Google processes your viewing history, search queries, and interactions with our videos. This data is deeply integrated with Google's broader advertising network. We receive aggregated analytics via YouTube Studio.
Privacy Policy: https://policies.google.com/privacy
Opt-Out / Ad Settings: You can manage your Google ad personalization at https://adssettings.google.com/.
7.9. Pinterest
We utilize Pinterest, operated by Pinterest Europe Ltd. / Pinterest Inc., as a visual discovery engine to share infographics, design portfolios, and digital transformation concepts.
Data Processing: Pinterest tracks the "Pins" you save, click, or interact with to understand your interests and serve targeted content and advertisements. We use Pinterest Analytics to see which of our visual assets perform best.
Privacy Policy: https://policy.pinterest.com/en/privacy-policy
Opt-Out / Ad Settings: You can adjust your privacy and data settings in your Pinterest account under Settings > Privacy and Data.
8. Security Safeguards
In accordance with Section 19 of POPIA, Digital Optad implements and maintains appropriate technical and organizational security safeguards to protect the personal information we process via social media. While we cannot control the security of the platforms themselves, we ensure that any data we extract (such as customer service inquiries) is stored on secure, encrypted servers, and access is restricted to authorized personnel only. We have developed a comprehensive data breach notification plan and will promptly notify the Information Regulator and affected data subjects in the unlikely event of a security compromise on our end.
9. Changes to this Policy
The digital landscape and social media platforms evolve rapidly. We may update this Social Media Privacy Policy from time to time to reflect changes in platform features, our business practices, or South African legal requirements. The most current version will always be available via the links on our social media profiles, with the effective date clearly stated at the top of the document.
10. Contact Us
We are always here to help. If you have any questions, concerns, or feedback regarding this Social Media Privacy Policy, or if you wish to exercise your privacy rights, please do not hesitate to reach out to us. We value your trust and are committed to transparent communication.
Digital Optad
Information Officer: Vusimani Kubhayi
Email: contactus@digitaloptad.com
Phone: +27738399465
Address: 6139 Makhanda, EC, ZA
Thank you for connecting with Digital Optad. We look forward to supporting your organization in streamlining operations and scaling through secure digital systems.